/* Tela de entrada */
.login-body { background: linear-gradient(180deg, var(--navy) 0, var(--navy-2) 260px, var(--bg) 260px); }
.login-wrap { flex: 1; width: 100%; max-width: 420px; margin: 0 auto; padding: 48px 20px 32px; display: flex; flex-direction: column; gap: 20px; }
.login-brand { text-align: center; color: #fff; display: flex; flex-direction: column; align-items: center; gap: 8px; }
.login-brand .brand-mark { width: 52px; height: 52px; border-radius: 12px; background: var(--green); display: grid; place-items: center; font-weight: 700; font-size: 24px; }
.login-brand h1 { margin: 0; font-size: 26px; font-weight: 400; }
.login-brand p { margin: 0; color: #cfe0f3; font-size: 14px; }
.login-card { margin: 0; padding: 26px; box-shadow: 0 10px 28px rgba(15,42,71,.18); }
.login-campos { display: flex; flex-direction: column; gap: 14px; margin-bottom: 18px; }
.login-btn { width: 100%; padding: 12px; font-size: 15px; }
.login-ajuda .panel { margin-bottom: 0; }

/* Widget de suporte (botão flutuante, sininho, painel de chamados e chat). */
.topuser { display: flex; align-items: center; gap: 12px; color: #cfe0f3; font-size: 14px; }
.topuser a, .link-btn { color: #cfe0f3; background: none; border: 0; cursor: pointer; font: inherit; padding: 0; }
.topuser a:hover, .link-btn:hover { color: #fff; text-decoration: underline; }

.sup-bell { position: relative; background: rgba(255,255,255,.12); border: 0; color: #fff; border-radius: 8px; width: 38px; height: 34px; font-size: 16px; cursor: pointer; }
.sup-bell:hover { background: rgba(255,255,255,.22); }
.sup-badge { background: var(--danger); color: #fff; border-radius: 999px; font-size: 11px; font-weight: 700; min-width: 18px; height: 18px; padding: 0 5px; display: inline-grid; place-items: center; }
.sup-bell .sup-badge { position: absolute; top: -5px; right: -5px; }
.sup-badge[hidden] { display: none; }

.sup-fab { position: fixed; right: 22px; bottom: 22px; z-index: 900; background: var(--green); color: #fff; border: 0; border-radius: 999px; padding: 13px 22px; font-size: 15px; font-weight: 600; font-family: inherit; cursor: pointer; box-shadow: 0 6px 18px rgba(15,42,71,.35); display: flex; align-items: center; gap: 8px; }
.sup-fab:hover { background: #17724a; }
.sup-fab[hidden], .sup-panel[hidden] { display: none; }

.sup-panel { position: fixed; top: 0; right: 0; bottom: 0; width: min(440px, 100vw); z-index: 1000; background: var(--surface); border-left: 1px solid var(--border); box-shadow: -10px 0 30px rgba(15,42,71,.22); display: flex; flex-direction: column; }
.sup-head { background: var(--navy); color: #fff; display: flex; align-items: center; gap: 8px; padding: 12px 14px; border-bottom: 3px solid var(--green); }
.sup-title { flex: 1; font-size: 15px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sup-icon { background: rgba(255,255,255,.12); color: #fff; border: 0; border-radius: 6px; width: 30px; height: 30px; cursor: pointer; font-size: 15px; }
.sup-icon:hover { background: rgba(255,255,255,.25); }
.sup-icon[hidden] { display: none; }
.sup-icon.on { background: var(--green); }
.sup-help { padding: 12px 14px; background: #eef4fb; border-bottom: 1px solid var(--border); font-size: 13px; line-height: 1.45; color: var(--text); max-height: 45vh; overflow-y: auto; }
.sup-help[hidden] { display: none; }
.sup-help ul { margin: 6px 0 0; padding-left: 18px; display: flex; flex-direction: column; gap: 5px; }
.sup-notif { flex-direction: row; align-items: center; gap: 8px; padding: 8px 14px; font-size: 12px; font-weight: 500; color: var(--muted); border-bottom: 1px solid var(--border); background: var(--bg); }

.sup-body { flex: 1; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 12px; }
.sup-body.sup-chat { overflow: hidden; padding: 0; gap: 0; }
.sup-full { width: 100%; }
.sup-muted { color: var(--muted); font-size: 13px; }
.sup-center { text-align: center; }

.sup-tabs { display: flex; gap: 6px; }
.sup-tabs button { flex: 1; padding: 7px; border: 1px solid var(--border); background: #fff; border-radius: 6px; font: inherit; font-size: 13px; cursor: pointer; color: var(--muted); }
.sup-tabs button.on { background: #e8f0fa; border-color: var(--blue); color: var(--navy); font-weight: 600; }
.sup-list { display: flex; flex-direction: column; gap: 8px; }
.sup-sep { font-size: 12px; font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: .4px; margin-top: 4px; }
.sup-item { text-align: left; background: #fff; border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; cursor: pointer; font: inherit; display: flex; flex-direction: column; gap: 6px; }
.sup-item:hover { border-color: var(--blue); background: #f7fafd; }
.sup-item-top { display: flex; justify-content: space-between; align-items: center; gap: 8px; font-size: 14px; color: var(--navy); }
.sup-item-meta { display: flex; justify-content: space-between; align-items: center; font-size: 12px; color: var(--muted); }

.sup-form { display: flex; flex-direction: column; gap: 12px; }
.sup-form textarea, .sup-foot textarea, .sup-aval textarea { width: 100%; padding: 9px 11px; border: 1px solid var(--border); border-radius: 6px; font: inherit; font-size: 14px; resize: vertical; }
.sup-form textarea:focus, .sup-foot textarea:focus { outline: 2px solid rgba(31,95,168,.35); border-color: var(--blue); }
.sup-ro { font-size: 13px; color: var(--muted); }

.sup-chat-head { display: flex; align-items: center; gap: 10px; padding: 10px 14px; border-bottom: 1px solid var(--border); background: var(--bg); }
.sup-msgs { flex: 1; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 10px; background: #f7f9fc; }
.sup-origem { background: #fff; border: 1px dashed var(--border); border-radius: 8px; padding: 9px 11px; font-size: 13px; display: flex; flex-direction: column; gap: 6px; }
.sup-ctx { margin: 0; white-space: pre-wrap; font: 12px/1.4 Consolas, monospace; color: var(--muted); }
.sup-msg { max-width: 85%; padding: 8px 11px; border-radius: 10px; font-size: 14px; display: flex; flex-direction: column; gap: 4px; word-wrap: anywhere; }
.sup-msg.minha { align-self: flex-end; background: #dcebfb; border-bottom-right-radius: 2px; }
.sup-msg.outra { align-self: flex-start; background: #fff; border: 1px solid var(--border); border-bottom-left-radius: 2px; }
.sup-msg-autor { font-size: 11px; font-weight: 700; color: var(--navy); }
.sup-msg-texto { white-space: pre-wrap; }
.sup-msg-hora { font-size: 11px; color: var(--muted); align-self: flex-end; }
.sup-img { max-width: 100%; max-height: 180px; border-radius: 6px; display: block; }
.sup-file { color: var(--blue); text-decoration: underline; font-size: 13px; }
.sup-msg audio { max-width: 100%; }

.sup-foot { border-top: 1px solid var(--border); padding: 10px 12px; display: flex; flex-direction: column; gap: 8px; background: #fff; }
.sup-actions { display: flex; justify-content: space-between; gap: 8px; }
.sup-pend { display: flex; flex-wrap: wrap; gap: 6px; }
.sup-pend:empty { display: none; }
.sup-chip { background: #e8f0fa; color: var(--navy); border-radius: 999px; padding: 3px 4px 3px 10px; font-size: 12px; display: inline-flex; align-items: center; gap: 4px; }
.sup-thumb { height: 26px; width: 26px; object-fit: cover; border-radius: 4px; }
.sup-chip button { border: 0; background: none; cursor: pointer; color: var(--muted); }
.sup-aval { display: flex; flex-direction: column; gap: 8px; }
.sup-stars { display: flex; gap: 2px; }
.sup-star { background: none; border: 0; font-size: 28px; color: #cbd5e1; cursor: pointer; padding: 0 2px; }
.sup-star.on { color: #e0a526; }

.sup-toasts { position: fixed; right: 22px; bottom: 80px; z-index: 1100; display: flex; flex-direction: column; gap: 8px; }
.sup-toast { background: var(--navy); color: #fff; padding: 11px 16px; border-radius: 8px; font-size: 14px; cursor: pointer; box-shadow: 0 6px 18px rgba(15,42,71,.35); max-width: 320px; }

/* Cartões de notificação (chamado novo, trâmite, conclusão) */
.sup-notif { position: relative; background: var(--navy); color: #fff; padding: 10px 30px 10px 14px; border-radius: 8px; border-left: 5px solid #5b9bd5; cursor: pointer; box-shadow: 0 6px 18px rgba(15,42,71,.35); width: 320px; max-width: calc(100vw - 44px); font-size: 14px; }
.sup-notif-novo { border-left-color: #e0a526; }
.sup-notif-conclusao { border-left-color: #2e9e5b; }
.sup-notif-tipo { font-size: 12px; text-transform: uppercase; letter-spacing: .03em; opacity: .85; }
.sup-notif-titulo { font-weight: 700; margin: 2px 0; overflow-wrap: anywhere; }
.sup-notif-usuario { font-size: 13px; opacity: .9; }
.sup-notif-x { position: absolute; top: 4px; right: 6px; background: none; border: 0; color: #fff; font-size: 18px; line-height: 1; cursor: pointer; opacity: .7; }
.sup-notif-x:hover { opacity: 1; }

/* Tela de atendimento */
.atend { display: grid; grid-template-columns: 380px 1fr; gap: 18px; align-items: start; }
.atend-col, .atend-detalhe { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; box-shadow: 0 1px 3px rgba(15,42,71,.05); }
.atend-col { padding: 14px; display: flex; flex-direction: column; gap: 12px; }
.atend-resumo { display: flex; flex-wrap: wrap; gap: 6px; }
.atend-resumo button { padding: 5px 10px; border: 1px solid var(--border); background: #fff; border-radius: 999px; font: inherit; font-size: 12px; cursor: pointer; color: var(--muted); }
.atend-resumo button.on { background: #e8f0fa; border-color: var(--blue); color: var(--navy); font-weight: 600; }
.atend-filtros { display: flex; flex-direction: column; gap: 8px; }
.atend-itens { display: flex; flex-direction: column; gap: 8px; max-height: 62vh; overflow-y: auto; }
.sup-item.ativo { border-color: var(--blue); background: #eef4fb; }
.atend-detalhe { display: flex; flex-direction: column; min-height: 62vh; height: 74vh; overflow: hidden; }
.atend-detalhe > .sup-muted { margin: auto; }
.atend-cab { padding: 14px; border-bottom: 1px solid var(--border); background: var(--bg); display: flex; flex-direction: column; gap: 8px; }
.atend-titulo { font-size: 16px; color: var(--navy); }
.atend-controles { display: flex; gap: 12px; align-items: flex-end; flex-wrap: wrap; }
.atend-controles label { min-width: 170px; }
@media (max-width: 900px) { .atend { grid-template-columns: 1fr; } .atend-detalhe { height: 80vh; } }

.atend-aux { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.atend-aux .chip-aux { display: inline-flex; align-items: center; gap: 4px; padding: 3px 8px; border: 1px solid var(--border); background: #fff; border-radius: 999px; font-size: 12px; }
.atend-aux .chip-aux button { border: 0; background: none; cursor: pointer; color: var(--muted); font-size: 14px; line-height: 1; padding: 0; }

/* Relatório de desempenho: cores de série na ordem fixa da paleta (azul, laranja, aqua). */
.dv { --dv-s1: #2a78d6; --dv-s2: #eb6834; --dv-s3: #1baf7a; --dv-ink: #0b0b0b; --dv-ink-2: #52514e; --dv-muted: #898781; --dv-grid: #e1e0d9; --dv-axis: #c3c2b7; --dv-surface: #fff; }
.dv-filtros { display: flex; gap: 14px; align-items: flex-end; flex-wrap: wrap; }
.dv-filtros label { min-width: 160px; }
.dv-filtros label[hidden] { display: none; }
.dv-tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); gap: 16px; margin-bottom: 22px; }
.dv-tile { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 16px 18px; display: flex; flex-direction: column; gap: 4px; }
.dv-tile-rotulo { font-size: 13px; color: var(--dv-ink-2); }
.dv-tile-valor { font-size: 34px; color: var(--dv-ink); line-height: 1.1; }
.dv-tile-nota { font-size: 12px; color: var(--dv-muted); }
.dv-grade { display: grid; grid-template-columns: repeat(auto-fit, minmax(480px, 1fr)); gap: 22px; }
.dv-card { margin-bottom: 0; }
.dv-sub { margin: 2px 0 12px; color: var(--dv-ink-2); font-size: 13px; }
.dv-vazio { padding: 24px 0; text-align: center; }
.dv-svg { width: 100%; height: auto; display: block; }
.dv-grid { stroke: var(--dv-grid); stroke-width: 1; }
.dv-base { stroke: var(--dv-axis); stroke-width: 1; }
.dv-eixo { fill: var(--dv-muted); font-size: 12px; }
.dv-rotulo { fill: var(--dv-ink-2); font-size: 13px; }
.dv-valor { fill: var(--dv-ink); font-size: 13px; font-weight: 600; }
.dv-s1 { fill: var(--dv-s1); background: var(--dv-s1); }
.dv-s2 { fill: var(--dv-s2); background: var(--dv-s2); }
.dv-s3 { fill: var(--dv-s3); background: var(--dv-s3); }
.dv-linha { fill: none; stroke: var(--dv-s1); stroke-width: 2; stroke-linejoin: round; stroke-linecap: round; }
.dv-ponto { fill: var(--dv-s1); stroke: var(--dv-surface); stroke-width: 2; }
.dv-legenda { list-style: none; display: flex; gap: 16px; padding: 0; margin: 0 0 8px; font-size: 13px; color: var(--dv-ink-2); }
.dv-legenda li { display: flex; align-items: center; gap: 6px; }
.dv-chave { width: 12px; height: 12px; border-radius: 3px; display: inline-block; }
.dv-tabela { overflow-x: auto; }
.dv-tabela table { width: 100%; border-collapse: collapse; font-size: 14px; }
.dv-tabela th { text-align: left; color: var(--dv-ink-2); font-size: 12px; font-weight: 600; padding: 8px 10px; border-bottom: 1px solid var(--dv-axis); white-space: nowrap; }
.dv-tabela td { padding: 9px 10px; border-bottom: 1px solid var(--dv-grid); font-variant-numeric: tabular-nums; }
.dv-tip { position: fixed; z-index: 1200; background: var(--navy); color: #fff; padding: 8px 12px; border-radius: 8px; font-size: 13px; pointer-events: none; display: flex; flex-direction: column; gap: 2px; box-shadow: 0 6px 18px rgba(15,42,71,.3); }
.dv-tip[hidden] { display: none; }
@media (forced-colors: active) { .dv-s1, .dv-s2, .dv-s3 { fill: CanvasText; } .dv-s2 { fill-opacity: .6; } .dv-s3 { fill-opacity: .3; } }
@media (max-width: 560px) { .dv-grade { grid-template-columns: 1fr; } }

.alert .sup-erro-btn { margin-left: 12px; padding: 4px 12px; font-size: 12px; vertical-align: middle; }
@media (max-width: 520px) { .sup-fab { right: 12px; bottom: 12px; } }


/* Layout deslizante (Meus Chamados e Atendimento): só a lista; a descrição entra pela direita e a lista recolhe numa coluna.
   Animado por flex (fr e px não se interpolam em grid). A descrição e os trâmites não têm rolagem própria: a página rola. */
.atend.atend-desliza { display: flex; align-items: stretch; gap: 0; }
.atend-desliza > .atend-col, .atend-desliza > .atend-detalhe {
  min-width: 0; overflow-x: clip; overflow-y: visible; height: auto;
  transition: flex-grow 1.8s ease-in-out, flex-basis 1.8s ease-in-out, margin-left 1.8s ease-in-out, background-color .2s;
}
.atend-desliza > .atend-col { flex: 1 1 0px; }
.atend-desliza > .atend-detalhe { flex: 0 0 0px; margin-left: 0; min-height: 62vh; }
.atend-desliza[data-modo="lista"] > .atend-detalhe { visibility: hidden; border-width: 0; }
.atend-desliza[data-modo="detalhe"] > .atend-col { flex: 0 0 76px; }
.atend-desliza[data-modo="detalhe"] > .atend-detalhe { flex: 1 1 0px; margin-left: 12px; }
.atend-desliza[data-modo="lista-aberta"] > .atend-detalhe { flex: 0 0 76px; margin-left: 12px; }
.atend-desliza .atend-itens { max-height: 70vh; }
.atend-desliza .atend-detalhe > :not(.atend-tira) { min-width: 640px; }
.atend-desliza .atend-detalhe .sup-msgs { flex: none; overflow: visible; max-height: none; }

/* Colunas recolhidas: o nome fica sempre no centro da área visível, mesmo rolando a página. */
.atend-tira { display: none; }
.atend-desliza .colapsada { padding: 0; cursor: pointer; background: #eef4fb; min-height: calc(100vh - 80px); }
.atend-desliza .colapsada:hover { background: #d6e6f8; }
.atend-desliza .colapsada > :not(.atend-tira) { display: none; }
.atend-desliza .colapsada > .atend-tira { display: flex; position: sticky; top: 40px; height: calc(100vh - 80px); align-items: center; justify-content: center; color: var(--navy); font-weight: 600; font-size: 17px; }
.atend-desliza .colapsada > .atend-tira span { writing-mode: vertical-rl; letter-spacing: .06em; white-space: nowrap; }
@media (max-width: 900px) {
  .atend.atend-desliza { flex-direction: column; gap: 10px; }
  .atend-desliza > .atend-col, .atend-desliza > .atend-detalhe { flex: none !important; margin-left: 0 !important; transition: none; }
  .atend-desliza .atend-detalhe > :not(.atend-tira) { min-width: 0; }
  .atend-desliza .colapsada { min-height: 0; }
  .atend-desliza .colapsada > .atend-tira { position: static; height: auto; padding: 12px 0; }
  .atend-desliza .colapsada > .atend-tira span { writing-mode: horizontal-tb; }
}

/* Atendimento: solicitante e atendente na mesma linha; barra de título acima da lista. */
.atend-filtros-linha { display: flex; gap: 8px; }
.atend-filtros-linha select { flex: 1 1 0; min-width: 0; }
.atend-barra-titulo { background: var(--navy-2, #163a63); color: #fff; font-weight: 600; font-size: 14px; padding: 9px 12px; border-radius: 6px; text-align: center; }
.atend-secao { display: flex; flex-direction: column; gap: 10px; padding: 10px; border: 1px solid var(--border); border-radius: 8px; background: var(--bg); }

/* Painel de suporte: entra deslizando da direita; no Novo chamado ocupa metade da tela e empurra a tela atual para a esquerda. */
.sup-panel { animation: sup-entra .8s ease; transition: width .8s ease; }
.sup-panel.metade { width: 50vw; }
body { transition: margin-right .8s ease; }
body.sup-dividido { margin-right: 50vw; }
@keyframes sup-entra { from { transform: translateX(100%); } to { transform: none; } }
@media (max-width: 900px) { .sup-panel.metade { width: 100vw; } body.sup-dividido { margin-right: 0; } }
@media (prefers-reduced-motion: reduce) { .sup-panel, body { animation: none; transition: none; } }
.sup-panel.cheia { width: 100vw; border-left: 0; }
.sup-panel.cheia .sup-body { padding: 22px max(22px, 12vw); }
.sup-toast.sup-toast-ok { background: var(--green); }

/* Avaliação do atendimento (nota, comentário e data) em todas as telas que detalham o chamado. */
.sup-aval-dada { display: flex; flex-direction: column; gap: 6px; align-items: flex-start; }
.sup-aval-estrelas { color: #e0a526; font-size: 20px; letter-spacing: 2px; }
.sup-aval-comentario { font-style: italic; color: var(--muted); font-size: 14px; }
.aval-lista { display: flex; flex-direction: column; gap: 12px; margin-top: 14px; }
.aval-item { margin-bottom: 0; display: flex; flex-direction: column; gap: 8px; }
.aval-solucao { font-size: 14px; }

/* Vínculos entre chamados (relacionados / tratado pelo chamado) */
.sup-vinc { display: inline-block; margin: 2px 6px 2px 0; padding: 3px 10px; border: 1px solid var(--border); border-radius: 999px; background: transparent; color: inherit; font: inherit; font-size: 12px; }
button.sup-vinc { cursor: pointer; }
button.sup-vinc:hover { border-color: var(--blue, #1f5fa8); }
.atend-vinc { display: flex; flex-direction: column; gap: 6px; }
.atend-vinc-novo { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.atend-vinc-novo input { width: 130px; }
.sup-vinc button.sup-vinc-x { margin-left: 6px; padding: 0; border: 0; background: none; color: inherit; font-size: 14px; cursor: pointer; }